Let’s Get Those Questions Answered!

Fundraiser Leaders

  • No way! We work with teams, groups and organizations of all types. Whatever the size, Raise Craze is a great fit for all!

  • Not at all! Create your account for free. Fees are only applied when you receive donations. 

  • Receive funds as you go! No more waiting around till the end :-)

  • Incentives are entirely optional and something that you can customize to meet the needs of your school, team or group.

    If you prefer physical prizes, we’ve partnered with an awesome vendor to create prizes that correspond to our Incentive Plans. You can check them out and purchase them here - raisecraze.com/shop!

    We also have lots of experience-based prize suggestions if physical prizes aren’t your jam as well as suggestions for classroom and school-wide incentives.

  • No way! This is all about paying it forward, NOT getting paid to be kind. Participants pay kindness forward to others, whether or not they receive donations!

  • At the end of your fundraiser, we’ll calculate the total net fees. If the total net fees are greater than 10%, we’ll refund the difference! So what are net fees? Net fees are the sum of the Raise Craze fees and the Payment Processing fees minus the fees that your donors cover through our “Keep the Kindness Going” Program.

    Not applicable in South Carolina - please view SC Pricing.

Parents & Participants

  • No worries! You can search for your organization’s registration code when you create your account. Click Get Started to being the registration process.

    Don’t see your school or team listed? Reach out to us at support@raisecraze.com

  • We will send an initial personalized email and up to three personalized reminders to supporters who have not yet donated, including a “last chance to give” email the day before your fundraiser ends. Every supporter who donates will also receive a "thank you" email. Each supporter has the option to unsubscribe, in which case they will not receive any additional emails.

  • Absolutely! During set up, you can add your own Acts of Kindness or choose from the list provided! You can also edit or add more on your dashboard :)

  • Your personal website donation link is the place that your supporters will be directed to make a donation. Each participant in the fundraiser has their own personal fundraising page. Supporters will see your picture (if you uploaded one!), a description of your fundraiser as well as your selected Acts of Kindness. Your link can be found on the top of your Dashboard. You can also text it to friends and share it on social media!

  • You do! Responses will will go directly back to you at the email address you used to set up your account. We don't want you to miss any important messages!

Donors

  • No worries! Reach out to us at support@raisecraze.com and we’ll work with you correct it.

  • Was there an issue with your donation?  No worries!  Just reach out to us at support@raisecraze.com and we'll work with the organization you made a donation to to issue you a refund ASAP.  Satisfaction guaranteed!

  • Each participant in a Raise Craze fundraiser has a unique donation link. Please contact them directly to receive the link (they can locate it on their Dashboard). Due to security and privacy concerns, we aren’t able to share their link.

  • No worries at all! Please reach out to us at support@raisecraze.com and we’ll remove your account.

  • You can unsubscribe by clicking the unsubscribe link at the bottom of the email you received. Can’t find it? Email us at support@raisecraze.com and we’ll take care of it for you!

  • We match the email used when making the donation to the email address the participant sent the donation request to. However, if the participant sent emails to multiple email addresses for you (or one to you and one to your spouse), you may continue to receive reminders at the other email addresses. Simply reach out to us at support@raisecraze.com and we’ll take care of it for you!